IT Support Specialist

Principal Responsibilities

• To provide second level help desk support as required. This includes troubleshooting Help Desk calls and escalating, where necessary, to the appropriate support teams.
• To support the Desktop, Printer and Video Conference infrastructure within the organisation.
• To assist with the delivery of infrastructure projects.
• Monitor and resolve the Incident and Service Request queues with an adherence to SLAs.
• Ensure that resources are available for new starters.
• Support and test the Disaster Recovery environment including the regular replacement of Desktops and Printers.

 

Skills / Experience

• Excellent communication skills
• Professional and presentable manner
• Strong attention to detail
• Good administration skills
• 4+ years technical experience focusing on Windows Operating Systems (Desktop & Server)
  • Good working knowledge of Active Directory Windows 2003
  • Good understanding of LAN / WAN and TCP/IP
• Analytical, problem solving, and client servicing skills are required to provide technical support. Organisational skills are required to prioritise service calls.
• Third level qualification within IT discipline.
• Experience in a PC Rollout project is desirable.

 

Please send your CV to dphillips@berkley-group.com or call 01-8724666 today to find out more!

- See more at: http://www.berkley.com.sg/job/it-support-specialist-jobid-bbbh5070411_1468509893?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed#sthash.O1gGvYTj.dpuf

Principal Responsibilities

• To provide second level help desk support as required. This includes troubleshooting Help Desk calls and escalating, where necessary, to the appropriate support teams.
• To support the Desktop, Printer and Video Conference infrastructure within the organisation.
• To assist with the delivery of infrastructure projects.
• Monitor and resolve the Incident and Service Request queues with an adherence to SLAs.
• Ensure that resources are available for new starters.
• Support and test the Disaster Recovery environment including the regular replacement of Desktops and Printers.

 

Skills / Experience

• Excellent communication skills
• Professional and presentable manner
• Strong attention to detail
• Good administration skills
• 4+ years technical experience focusing on Windows Operating Systems (Desktop & Server)
  • Good working knowledge of Active Directory Windows 2003
  • Good understanding of LAN / WAN and TCP/IP
• Analytical, problem solving, and client servicing skills are required to provide technical support. Organisational skills are required to prioritise service calls.
• Third level qualification within IT discipline.
• Experience in a PC Rollout project is desirable.

 

Please send your CV to dphillips@berkley-group.com or call 01-8724666 today to find out more!

- See more at: http://www.berkley.com.sg/job/it-support-specialist-jobid-bbbh5070411_1468509893?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed#sthash.O1gGvYTj.dpuf

Principal Responsibilities

• To provide second level help desk support as required. This includes troubleshooting Help Desk calls and escalating, where necessary, to the appropriate support teams.
• To support the Desktop, Printer and Video Conference infrastructure within the organisation.
• To assist with the delivery of infrastructure projects.
• Monitor and resolve the Incident and Service Request queues with an adherence to SLAs.
• Ensure that resources are available for new starters.
• Support and test the Disaster Recovery environment including the regular replacement of Desktops and Printers.

 

Skills / Experience

• Excellent communication skills
• Professional and presentable manner
• Strong attention to detail
• Good administration skills
• 4+ years technical experience focusing on Windows Operating Systems (Desktop & Server)
  • Good working knowledge of Active Directory Windows 2003
  • Good understanding of LAN / WAN and TCP/IP
• Analytical, problem solving, and client servicing skills are required to provide technical support. Organisational skills are required to prioritise service calls.
• Third level qualification within IT discipline.
• Experience in a PC Rollout project is desirable.

 

Please send your CV to dphillips@berkley-group.com or call 01-8724666 today to find out more!

- See more at: http://www.berkley.com.sg/job/it-support-specialist-jobid-bbbh5070411_1468509893?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed#sthash.O1gGvYTj.dpuf

Principal Responsibilities

• To provide second level help desk support as required. This includes troubleshooting Help Desk calls and escalating, where necessary, to the appropriate support teams.
• To support the Desktop, Printer and Video Conference infrastructure within the organisation.
• To assist with the delivery of infrastructure projects.
• Monitor and resolve the Incident and Service Request queues with an adherence to SLAs.
• Ensure that resources are available for new starters.
• Support and test the Disaster Recovery environment including the regular replacement of Desktops and Printers.

 

Skills / Experience

• Excellent communication skills
• Professional and presentable manner
• Strong attention to detail
• Good administration skills
• 4+ years technical experience focusing on Windows Operating Systems (Desktop & Server)
  • Good working knowledge of Active Directory Windows 2003
  • Good understanding of LAN / WAN and TCP/IP
• Analytical, problem solving, and client servicing skills are required to provide technical support. Organisational skills are required to prioritise service calls.
• Third level qualification within IT discipline.
• Experience in a PC Rollout project is desirable.

 

Please send your CV to dphillips@berkley-group.com or call 01-8724666 today to find out more!

- See more at: http://www.berkley.com.sg/job/it-support-specialist-jobid-bbbh5070411_1468509893?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed#sthash.O1gGvYTj.dpuf

Principal Responsibilities

• To provide second level help desk support as required. This includes troubleshooting Help Desk calls and escalating, where necessary, to the appropriate support teams.
• To support the Desktop, Printer and Video Conference infrastructure within the organisation.
• To assist with the delivery of infrastructure projects.
• Monitor and resolve the Incident and Service Request queues with an adherence to SLAs.
• Ensure that resources are available for new starters.
• Support and test the Disaster Recovery environment including the regular replacement of Desktops and Printers.

 

Skills / Experience

• Excellent communication skills
• Professional and presentable manner
• Strong attention to detail
• Good administration skills
• 4+ years technical experience focusing on Windows Operating Systems (Desktop & Server)
  • Good working knowledge of Active Directory Windows 2003
  • Good understanding of LAN / WAN and TCP/IP
• Analytical, problem solving, and client servicing skills are required to provide technical support. Organisational skills are required to prioritise service calls.
• Third level qualification within IT discipline.
• Experience in a PC Rollout project is desirable.

 

Please send your CV to dphillips@berkley-group.com or call 01-8724666 today to find out more!

- See more at: http://www.berkley.com.sg/job/it-support-specialist-jobid-bbbh5070411_1468509893?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed#sthash.O1gGvYTj.dpuf

Principal Responsibilities

• To provide second level help desk support as required. This includes troubleshooting Help Desk calls and escalating, where necessary, to the appropriate support teams.
• To support the Desktop, Printer and Video Conference infrastructure within the organisation.
• To assist with the delivery of infrastructure projects.
• Monitor and resolve the Incident and Service Request queues with an adherence to SLAs.
• Ensure that resources are available for new starters.
• Support and test the Disaster Recovery environment including the regular replacement of Desktops and Printers.

 

Skills / Experience

• Excellent communication skills
• Professional and presentable manner
• Strong attention to detail
• Good administration skills
• 4+ years technical experience focusing on Windows Operating Systems (Desktop & Server)
  • Good working knowledge of Active Directory Windows 2003
  • Good understanding of LAN / WAN and TCP/IP
• Analytical, problem solving, and client servicing skills are required to provide technical support. Organisational skills are required to prioritise service calls.
• Third level qualification within IT discipline.
• Experience in a PC Rollout project is desirable.

 

Please send your CV to dphillips@berkley-group.com or call 01-8724666 today to find out more!

- See more at: http://www.berkley.com.sg/job/it-support-specialist-jobid-bbbh5070411_1468509893?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed#sthash.O1gGvYTj.dpuf